FAQ's
Welcome to our FAQ, we are so happy to have you here. We have tried to answer the most common questions.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
When will my order be shipped?
We will quickly pack and ship your order within 48 hours after it is placed.
Do you ship internationally?
Yes, we have general international shipping and logistics.
What is your return policy?
We offer a return period of up to 14 days, and the return shipping cost will be determined based on the circumstances. Returns must ensure the item is in good condition and the quantity is correct.
How long will it take until I receive my order?
You can check the tracking number of your order after it has been shipped. Please pay attention to the logistics for the specific timing.
Orders
Below are some of are common questions about orders
How do I make a purchase?
In the store, add items to the shopping cart and choose an appropriate payment method at the checkout page.
How do I know if my order is confirmed?
You can see all your orders in Personal Orders. After you receive the goods, if you do not click to confirm receipt for a long time, the order will be automatically confirmed as received.
Can I change my shipping address after my order is placed?
Before the order is shipped, you can change the delivery address yourself. However, after the order has been shipped, please contact online customer service for assistance.
What should I do if I want to know more details about the product?
You can click on the Help button in the bottom right corner of the page to contact customer service online and send the product. Customer service will provide you with more detailed answers.